Marzieh Javadi; Hamid Ganji; Ahmadreza Reiesi; Maryam Yaghoobi; Parvin , Hematian
Volume 9, Issue 4 , September and October 2012, , Pages 539-547
Abstract
Introduction: In today’s world, organizations are attempting to achieve advantages andcompetitive results. Understanding mutual interactions between organizations and using modernmanagement techniques as well as modern management tools might have an influential effect onobtaining optimal organizational ...
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Introduction: In today’s world, organizations are attempting to achieve advantages andcompetitive results. Understanding mutual interactions between organizations and using modernmanagement techniques as well as modern management tools might have an influential effect onobtaining optimal organizational results. Nowadays, one of the competitive advantages is applyingthe excellence models. The present study aimed to evaluate the improvable areas in Al-ZahraHospital, (Isfahan, Iran) using EFQM (European foundation for quality management) model.Methods: This was an applied, cross-sectional descriptive study. Data collection was performedusing EFQM questionnaire through census method. Thirty-nine managers were involved in all thelevels (junior, senior and operational management) of this study.Results: The results showed the Al-Zahra Hospital obtained total score of 502.78 (out of 1000scores). The obtained score was 259.60 in enablers area and 243.08 in results area. Each of the nineEFQM-criteria score and percentages were as the following: Leadership 52 scores (52%) policy andstrategy 43 (54%), human resources 42 (47%), resources and companies 50 (56%) and processes 70(50.6%) for the enablers area. In the results area customer satisfaction score was 97 (48.8%), staffsatisfaction 31.5 (35%), society results 30.7 (51%) and key performance results was 83.6 (55.7%).Conclusion: Implementation of the self-evaluation model in this hospital led to identification ofstrengths and areas in need of improvement. Out of enabler and results criteria, staff andcostumer satisfaction were with lowest scores, respectively; which are considered as the areaswith improvement prioritization. Therefore, further attention is required for improving thesemodification criteria in hospitals.
Shahin Mojiri; Alireza Rahimi; Zahra Bahrami; Mohsen Yaghoubi; Parvin Hematian
Volume 9, Issue 3 , May and June 2012
Abstract
Introduction: Increasing volume of information in various sciences, such as medicine, has led to the use of various strategies to effectively provide students, researchers, and teachers with medical and paramedical information. The Iranian Ministry of Health and Medical Education has developed an online ...
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Introduction: Increasing volume of information in various sciences, such as medicine, has led to the use of various strategies to effectively provide students, researchers, and teachers with medical and paramedical information. The Iranian Ministry of Health and Medical Education has developed an online digital library, called Iranian National Medical Digital Library (INMDL), which provides access to databases of medical fields. However, it is believed that most researchers in Isfahan University of Medical Sciences still tend to use printed resources due to their insufficient familiarity with electronic databases. The aim of this study was to describe the knowledge of physicians about and their use of INMDL in teaching hospitals in Isfahan, Iran.Methods: This applied descriptive survey was carried out on physicians from 9 educational hospitals in Isfahan. The number of participants was determined based on the Morgan's sample size table. From the 500 physicians working in 9 hospitals, 217 individuals were randomly determined. Data collection tool was a questionnaire whose validity was confirmed by professionals. The reliability of the questionnaire was verified after a pilot study (α = 0.87). Finally, 127 questionnaires were completed and data was analyzed in SPSS18.Results: Most physicians had little knowledge about the e-journals and book databases available on INMDL. Moreover, the majority of physicians made very little use of INMDL. Among the existing resources, most use was made of e-journals while databases and e-books stood next. Education level was significantly correlated with the knowledge of physicians and their use of INMDL. 81 percent of physicians had little awareness to INMDL's e-books and 85.2 percent of physicians had very little use of INMDL's e-books. A strong correlation was also detected between the knowledge of physicians about INMDL and their use of it. Among the electronic journal databases and e-book databases, Science Direct and MD Consult were most frequently used.Conclusion: Medical librarians need to have an active role in informing and educating physicians about methods of searching for information in INMDL resources. In addition, as lack of time is a problem for physicians, educating them to use Alert and RSS services is necessary. Moreover, face to face training can be possible by appropriate medical librarians.Keywords: Awareness; Physicians; Iranian National Medical Digital Library; Hospitals, Teaching.
